Shipping policy

Shipping & Delivery Policy

Effective Date: 21 August 2026

This Shipping & Delivery Policy applies to purchases made through the LWKY Studios website.

LWKY Studios is a unit of LWKY Apparel Private Limited.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Orders may require additional processing time depending on product availability, production requirements, limited-edition releases or other operational circumstances.

The estimated dispatch timeline, where applicable, may be communicated on the relevant product page or through the order confirmation.

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Contact telephone number

LWKY Studios will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Where free shipping is offered, the applicable terms will be displayed on the website or at checkout.

4. Delivery Timeline

Delivery timelines depend on the destination, courier availability and other operational circumstances.

The estimated delivery timeline displayed at checkout or communicated with your order is an estimate and not an absolute guarantee.

Unexpected delays may occur due to courier disruptions, weather, public holidays, regulatory restrictions, natural disasters or other circumstances outside our reasonable control.

5. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided at checkout.

Customers should use the tracking information to monitor delivery status.

6. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address or otherwise prevents delivery, additional delivery attempts may be made at the courier's discretion.

Additional shipping charges may apply where re-shipment is required due to incorrect information or customer-related delivery failure.

7. Damaged Packages

Customers should inspect the outer packaging at the time of delivery where reasonably possible.

If a package appears materially damaged, customers should document the condition with photographs or video and contact us as soon as possible.

8. Product Damaged During Transit

If a product arrives damaged, defective or materially different from the product ordered, please contact us at:

admin@lwkystudios.com

Please include:

Order number
Name used for the order
Photographs/video of the product
Photographs of the external packaging
Description of the issue

Our team will review the request and determine the appropriate resolution in accordance with our Cancellation & Refund Policy.

9. International Shipping

International shipping, where offered, may be subject to additional shipping charges, customs duties, taxes, import restrictions and other charges imposed by the destination country.

Unless expressly stated otherwise, such duties, taxes and charges are the responsibility of the customer.