Refund policy

Cancellation & Refund Policy

Effective Date: 21 August 2026

This Cancellation & Refund Policy applies to purchases made through the LWKY Studios website.

LWKY Studios is a unit of LWKY Apparel Private Limited.

Because many LWKY products are limited-edition and produced in restricted quantities, customers are requested to carefully review product details before placing an order.

1. Order Cancellation

A cancellation request may be made by contacting us at admin@lwkystudios.com as soon as possible after placing the order.

Cancellation requests can only be accepted before the order has been dispatched.

Once an order has been dispatched, it cannot ordinarily be cancelled.

To request a cancellation, please provide:

Order number
Name used for the order
Registered email address or phone number
Reason for cancellation

2. Cancellation by LWKY Studios

LWKY Studios may cancel an order in exceptional circumstances, including:

Product unavailability or stock discrepancy.
Suspected fraudulent or unauthorised transaction.
Incorrect pricing or product information.
Inability to deliver to the provided address.
Circumstances beyond our reasonable control.

If LWKY Studios cancels an order after payment has been received, the eligible amount will be refunded to the original payment method.

3. Returns

Returns are accepted only where the product:

Arrives damaged;
Is defective;
Is materially different from the product ordered; or
Is otherwise eligible for return under applicable law.

A return request must be submitted to admin@lwkystudios.com within 48 hours of delivery.

Customers should provide photographs or video showing the condition of the product and its packaging.

We reserve the right to assess each return request before approving a return or replacement.

4. Non-Returnable Situations

Returns may not be accepted for:

Products damaged after delivery due to customer handling or misuse.
Products altered, washed, modified or otherwise used by the customer where such use caused the issue.
Minor variations that are inherent to the product's design, materials, printing or handmade production.
Products returned without the original packaging where the packaging is reasonably required to assess or process the return.
Change-of-mind requests for limited-edition products, unless specifically approved by LWKY Studios.

This does not limit any rights available to customers under applicable law.

5. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 48 hours of delivery at:

admin@lwkystudios.com

Please provide:

Order number
Photographs/video of the product
Photographs/video of the packaging
Description of the issue

Depending on the circumstances, LWKY Studios may provide a replacement, repair, store credit or refund.

6. Refunds

Where a refund is approved, the refund will ordinarily be initiated to the original payment method used for the transaction.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Razorpay states that normal refunds generally take approximately 5–7 working days once processed, although the final crediting timeline can depend on the customer's bank or payment provider.

7. Partial Refunds

Where appropriate, LWKY Studios may issue a partial refund based on the circumstances of the order or product.

The applicable amount will be communicated to the customer before processing where reasonably possible.

8. Shipping Charges

Unless the return is due to a product being damaged, defective or incorrectly supplied by LWKY Studios, original shipping charges may not be refundable.

Where LWKY Studios confirms that the issue was caused by us, we may bear reasonable return shipping costs or arrange an appropriate alternative resolution.

9. Failed or Duplicate Payments

If your bank account or payment method has been charged but your order has not been successfully created, please contact us with the relevant transaction details.

We will verify the payment status and take appropriate action.