Privacy Policy

Effective Date: 21 August 2026

This Privacy Policy explains how LWKY Studios, a unit of LWKY Apparel Private Limited (“LWKY Studios”, “LWKY”, “we”, “us”, or “our”) collects, uses, stores and protects information when you visit our website or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Order information
Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment providers such as Razorpay.

We do not intend to store complete payment credentials such as your full card number, CVV, UPI PIN or banking password on our own systems.

Payment-related information may be processed by the applicable payment service provider in accordance with its own privacy policy and security practices.

Technical Information

When you access our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Date and time of access

2. How We Use Your Information

We may use information collected from you to:

Process and fulfil orders.
Process payments.
Deliver products.
Communicate order confirmations and updates.
Respond to customer-support requests.
Process cancellations, returns and refunds.
Improve our website, products and services.
Prevent fraud and misuse.
Maintain records required by law.
Comply with legal and regulatory obligations.
Send marketing communications where permitted and where applicable consent has been provided.

3. Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

Payment gateways and payment processors.
Shipping and logistics partners.
Website hosting and technology providers.
Analytics and marketing service providers.
Professional advisers.
Government authorities or law-enforcement agencies where required by applicable law.

We do not sell your personal information as a standalone product.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable website functionality, understand website usage, remember preferences and improve your experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with legal obligations.

7. Your Rights

Subject to applicable law, you may request access to, correction of or deletion of certain personal information held by us.

You may also contact us regarding questions or concerns about the processing of your personal information.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their respective privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use the website or make purchases without appropriate consent.

If we become aware that personal information has been collected improperly, we will take reasonable steps to address the situation.